Inmate Telephone Service

Inmates have the ability to place collect, pre-paid collect and debit calls. Pre-paid collect and debit account options are setup and funded by friends and family members of the inmates.

Collect Calls

When receiving a call, you will first hear a pre-recorded message stating the correctional facility’s name and the name of the inmate who is asking you to receive the collect call. At that point you can:

Accept the collect call
Deny the collect call
Block all future calls from the facility

Pre-Paid Calls

Not all telephones can accept collect calls (including cell phones). In order to receive calls to these particular telephones you will need to setup a pre-paid collect account for your telephone number or you can fund the inmate’s facility debit account. To setup a pre-paid collect account or to fund an existing account, you will need to call Inmate Calling Solutions (ICS) directly at 1-888-506-8407 or go to www.icsolutions.com. Pre-paid collect accounts are setup for particular phone numbers and will only allow the inmate to dial the number setup on the account. Funding an inmate’s debit account will allow the inmate to dial any telephone number as approved by the facility.

Calling Rules

There is a 15-minute telephone call time limit. After 15 minutes, the telephone call will automatically disconnect.

Telephone Charges (per call)
Collect call charges (calls paid for by the called party which show up on phone bill):
Local Collect Call: $2.50 per call (15 minutes)
Any other call on the Eastside of the State that is not considered local: $4.00 per call (15 minutes)
Calls that would be considered local if called from the King County Jail: $6.00 per call (15 Minutes) (King County Local Prefixes )
All other calls to Westside of the State: $3.95 first minute plus .59 cents per minute and .40 cent surcharge
InterState: $3.95 first minute plus .89 cents per minute and .60 cent surcharge.
Fees and taxes may be applied to inmate telephone calls. For more information or if you have a service or billing issue contact Global Tel*Link (GTL) at 1-877-856-3184.


Do you need assistance with anything related to receiving or paying for inmate telephone calls from a facility?
For more information or if you have a service or billing issue, contact Global Tel*Link at 1-877-856-3184. Please be sure to give your name, your telephone number where you are trying to receive the call, the offender’s name and facility. This information will allow us to assist you and resolve your concern more quickly.

Will I receive a monthly statement?
No, but you have the option to hear your account balance every time you receive a call from the inmate.

Do you want to add money to or check the balance of your Inmate Family Advance Pay Account?
Call ICS directly at 1-888-506-8407 or go to www.icsolutions.com.
What if the inmate is released? Will I receive a refund for the remaining funds on the account?
Contact ICS directly at 1-888-506-8407.
After I have used my $25.00 or $50.00 pre-paid amount, can I cancel the pre-paid account and have collect calls charged through my local telephone company?
Once telephone numbers are set up as a pre-paid account, customers are not able to switch to another form of billing.

Global Tel*Link has provided this list of cautions to help AVOID disconnection during your phone call:

• Don’t attempt a 3-way call.
• Don’t try to transfer the call.
• Don’t put the inmate on hold.
• Don’t use or answer “call waiting”.
• If possible, avoid using a cell phone. Cell phone reception and service cannot be guaranteed to maintain connection of the call.
• If possible, avoid using a cordless phone.
• Don’t press numbers on the telephone keypad during the call.
• Avoid long pauses in conversation. Long pauses may result in a disconnection.