Inmate Phone Service

Calls from inmates must be collect or use a pre-paid option set up by the friend or family member.

Collect Calls

If you receive a call, you will first hear a pre-recorded message stating the Correction's Facility name and the name of the inmate who is asking you to receive the collect call. At that point you can:

Accept the collect call
Deny the collect call

Pre-Paid Calls

You can set up a pre-paid account by calling Inmate Calling Solutions (ICS) directly at 1-888-506-8407. This will allow the inmate to call the number you setting up the account on only.

Calling Rules

There is a 15-minute telephone call time limit. After 15 minutes, the telephone call will automatically disconnect.

Charges for Each Phone Call

Collect call charges (calls paid for by the called party which show up on phone bill):
Local Collect Call: $2.50 per call (15 minutes)
Any other call on the Eastside of the State that is not considered local: $4.00 per call (15 minutes)
Calls that would be considered local if called from the King County Jail: $6.00 per call (15 Minutes) (King County Local Prefixes )
All other calls to Westside of the State: $3.95 first minute plus .59 cents per minute and .40 cent surcharge
InterState: $3.95 first minute plus .89 cents per minute and .60 cent surcharge.
Fees and taxes may be applied to inmate telephone calls. For more information or if you have a service or billing issue contact Value Added Communications email at info@vaci.com or call 1-800-913-6097.

Do you need assistance with anything related to receiving or paying for inmate telephone calls from a facility?
For more information or if you have a service or billing issue, contact  Value Added Communications email at info@vaci.com or call 1-800-913-6097.  Please be sure to give your name, your telephone number where you are trying to receive the call, the offender’s name and facility. This information will allow us to assist you and resolve your concern more quickly.

Will I receive a monthly statement?

No, but you will hear the balance every time you receive a call from the inmate.

Do you want to add money to or check the balance of your Inmate Family Advance Pay Account?

Call ICS directly at 1-888-506-8407.

What if the inmate is released? Will I receive a refund for the remaining funds on the account?

Contact ICs directly at 1-888-506-8407.

After I have used my $25.00 or $50.00 pre-paid amount, can I cancel the pre-paid account and have collect calls charged through my local telephone company?

Once telephone numbers are set up as a pre-paid account, customers are not able to switch to another form of billing.

Value Added Communications has provided this list of cautions to help AVOID disconnection during your phone call:

• Don’t attempt a 3-way call
• Don’t try to transfer the call
• Don’t put the inmate on hold
• Don’t use or answer “call waiting”
• Don’t use a cell phone
• Don’t use a cordless phone
• Don’t press numbers on the touch tone pad during the call
• Don’t stop the conversation for any length of time, even short pauses may result in a disconnect